How Do I Resolve The Pilot Connector Error

Disclaimer

I did not write this article. This article is from the Intellisync database. This is here for my reference.

Introduction

This error happens once a blue moon. I have not found out why it happens and what precipitates this error to happen. The cases in which I’ve seen this happen is when using Intellisync in conjunction with Lotus Notes. There doesn’t seem to be any specific Palm pilots that are more prone to this happening. I’ve seen this happen on the Palm Tungstens, the Handsprings, and older Palm V.

Directions

In order to get your workstation working properly, lets try uninstalling Palm Desktop and Intellisync and then reinstalling them. Please use the following instructions:

Please log on to the computer with a user account with Administrator privileges.

First, please back up your Palm desktop data. Next, we need to uninstall Palm Desktop from your desktop.

  1. Go to Start -> Control Panel -> Add or Remove Programs, and then select Palm Desktop and Remove.
  2. Access the registry by clicking on Start, Run and typing ‘regedit’ then OK.
  3. Click on the + sign next to HKEY_CURRENT_USER, then click on the + sign next to Software, then click on the + sign next to U.S Robotics. Delete any folder under U.S Robotics that starts with Pilot Desktop.
  4. Close the registry and launch Windows Explorer.
  5. Under the C drive, access Program Files, and delete the Palm folder, if it exists.
  6. After Palm Desktop is uninstalled, please reboot your system.

Second, we need to uninstall Intellisync from your desktop. Please follow these steps to completely remove your version of Intellisync from your desktop. These steps are for installations that have been made using the default path locations of Intellisync. (Please note that Intellisync is not responsible for any changes made in the registry other than the ones listed below.)

  1. Run the uninstall utility for Intellisync or choose Intellisync Desktop from the Add/Remove Programs list in the Control Panel.
  2. Access the registry by clicking on Start, Run and typing ‘regedit’ then OK.
  3. Click on the + sign next to HKEY_CURRENT_USER, then click on the + sign next to Software. Delete any folder under Software that starts with Intellisync, Pumatech, or Puma.
  4. Click on the + sign next to HKEY_LOCAL_MACHINE, then click on the + sign next to Software. Delete any folder under Software that starts with Intellisync, Pumatech, or Puma.
  5. Close the registry and launch Windows Explorer.
  6. Under the C drive, access Program FilesCommon Files, and delete any Intellisync or Pumatech folder, if it exists.
  7. Under C:Documents and SettingsApplication Data, delete any Intellisync folder, if it exists.

Third, we need to install a supported Palm Desktop version from the device cd or Palmone website. Select only Palm Desktop and not Outlook if prompted during install.

  1. Place the device in the cradle and ensure it connects with HotSync. If this fails, please stop and contact me.
  2. Install Intellisync to the default location:

Fourth, install the latest version of Intellisync

Fifth, run Intellisync Palm Configure, configure, and then sync by pressing the Hotsync button.